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Paper Shoot Technologies Inc, ("PaperShoot") products that officially sell by VIENTITY COMPANY LIMITED

will be free from defects in material or workmanship for a warranty period of six (6) months after purchase.


Warranty does not apply, if

  • the warranty period is expired

  • the product is installed, maintained and operated in ways other than as recommended by PaperShoot

  • the product has been modified or repaired in any way by any unauthorized service center or personnel

  • the defect was subject to abuse, improper use not conforming to product manual instructions

  • the defect was subject to Force Majeure


If all of the above terms are met, PaperShoot will either replace the defective unit free of charge or repair or refund the original purchase price, at our discretion.



  • The claim will have to be accompanied compulsorily by the original purchase receipt that you have received physically or via e-receipt that sent to your email by Paper Shoot or Paper Shoot Vietnam.

  • The global warranty coverage allows users who need warranty services to contact their nearest PaperShoot distributors or stores for support, not limited to where their PaperShoot was purchased. In Vietnam, VIENTITY is the only representative of Paper Shoot that you can contact to ask and possibly claim your warranty.


If you receive a defective, worn or incorrect product after inspection,

see below terms for returning your PaperShoot purchase (within warranty period):


  • Items purchased online can be returned within 7 days from receipt date, please contact our Vietnam Customer Service (+84) 8692 80716 Monday-Friday, 11:00-17:00 UTC+7)., email:

  • Purchases returned within this time frame will be refunded in the original form of payment, minus any shipping charges.

  • You must return the product at your expense together with proof of purchase with date of purchase and from whom purchased (photocopy of sales receipt or invoice)

  • Any product you return must be in the same condition you received it and in the original packaging.

  • Custom products are final and are not eligible for returns, exchanges, changes or alterations.

  • Note that items purchased at international distributors/stores must be returned at those locations and are subject to their return policy information.

Thank you for consulting with our policies. Happy Shopping!

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